Commercial Telephony

as The Electra Elite® IPK II is a versatile communication platform, supporting both traditional voice and Voice over Internet Protocol (VoIP) on a single processor. It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system. End users have the freedom to adopt VoIP when and where it's needed, so today's technology investment is protected tomorrow.

The Elite IPK II delivers high-powered features to small businesses, growing businesses and medium sized businesses. Smaller companies get "big company" features with the Elite IPK II, and growing businesses can easily upgrade. Regardless of whether a business has 8 or 200 employees the IPK II consistently delivers a great system for the small and midsize business marketplace. For a complete list of features click here

For brochures and data click here

For user guides click here

Frequently Asked Questions About Installation


ELECTRA ELITE IPK II - FEATURES

 

The Electra Elite® IPK II offers an extensive feature set:

Account Codes

User-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.

Alarm

Allows any station extension to work as an Alarm clock. An extension user can use an alarm to remind them of a meeting, appointment, etc. There are two types of alarms:

Alarm 1 (sounds only once at the preset time)

Alarm 2 (sounds every day at the preset time)

Alphanumeric Display

Multi-button display telephones have a 3-line, 24-character-per-line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features.

Analog Communications Interface (ACI)

The ACI feature uses a PGD(2)-U10 ADP (Door Phone/Paging adapter) to provide two analog ports (with associated relays) for Music on Hold, External Paging, Door Boxes and auxiliary devices such as tape recorders and loud bells.

Ancillary Device Connection

Allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An Electra Elite IPK II multiline terminal user can accomplish this by using the AP(R)-R Unit (Analog Port Adapter with Ringer) or AP(A)-A Unit (Analog Port Adapter without Ringer) for analog telephone devices, or by installing the AD(A)-R Unit to connect devices such as tape recorders.

Answer Hold

Allows a multiline terminal user to press the flashing Answer key to answer an incoming ringing call or a camp-on call. When the multiline terminal user is already on a call the first call is automatically placed on hold, depending on the user's settings. Answer Key

An Answer key,

with an LED, flashes when a multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer key is used to pick up calls. The Answer key continues flashing until the last unanswered call is answered. The user can press the Answer key during a call to hold the current call and allow the next call to be answered. Attendant Call Queuing

Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls would normally "stack up" for the attendant until they can be processed.

Automatic Call Distribution (ACD)

Uniformly distributes calls among member agents of a programmed ACD Group. The system allows up to 64 ACD Groups and 256 ACD agents.

Automatic Release

Drops the line circuit when an outside party abandons the call.

Automatic Route Selection (ARS)

Provides call routing and call restriction based on the digits a user dials. ARS provides the system with the most cost-effective use of connected long distance carriers.

Background Music (BGM)

Sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle.

Barge-In

Permits an extension user to break into another extension user's established call, including Conference calls. There are two Barge-In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller barging in can listen to another user's conversation but cannot participate. With Speech Mode, the caller barging in can listen and join another user's conversation.

Battery Backup - System Memory

A battery on the CPUII( )-U( ) ETU enables the Electra Elite IPK II system to retain System Program Memory when power fails. When fully charged, the battery maintains backup power for approximately 1.5 years.

Battery Backup - System Power

A built-in battery provides complete system operating power for approximately 30 minutes during commercial power outages.

Call Appearance (CAP) Keys

Automatically places an outside call on a Call Appearance Key when the system is operated as a hybrid (multifunction) system.

Call Arrival (CAR) Keys

Software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key can appear and ring on either an individual station or multiple stations. Call Arrival Keys are only busy when in the ringing state and are not used during the talking state.

Call Duration Timer

Users with LCD-equipped multiline terminals can time their trunk calls using the telephone display.

Call Forwarding

Permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user's calls are covered when they are away from their work area. The types of Call Forwarding are:

Call Forwarding when Busy or Unanswered

Call Forwarding Immediate Call Forwarding with Both Ringing

Call Forwarding when Unanswered

Call Forwarding Follow Me

Personal Answering Machine Emulation

Call Forwarding/Do Not Disturb Override

An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers who need to get through to the extension.

Call Forwarding, Off-Premise

Allows an extension user to forward their calls to an off-site location.

Call Forwarding - Park and Page

Allows a user who is away from their phone to know when they have a call waiting to be answered. The Personal Greeting and Park and Page options can have up to 200 messages total. (Note that the Park and Page feature uses two messages.)

Call Forwarding with Follow Me

While at a co-worker's desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker's extension.

Call Monitoring

Allows selected multiline terminal users to monitor another user's conversation without the ability to participate. A programmable, audible alert tone can be sent to that station user.

Call Redirect

Allows a multiline terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. By pressing the Call Redirect key, the call is transferred, allowing the user to continue with the current call.

Call Waiting /Camp-On

Permits an extension user to call a busy extension and wait in line (camp-on) without hanging up.

Callback

When an extension user calls a co-worker who does not answer or is busy, the caller can leave a callback request. This eliminates the need for the user to repeatedly call the unanswered extension in hopes of finding it idle.

Caller ID

Allows a display terminal to show an incoming caller's telephone number (the Directory Number or DN), and optional name.

Caller ID Call Return

When a user is checking voice mail messages, they can direct the voice mail system to use Caller ID information that was captured with the message to call and connect the person who left the message. After the call is ended by either party, the voice mail user returns to checking messages.

Central Office (CO) Calls, Answering

The system provides flexible routing of incoming CO (trunk) calls to meet the exact site requirements.

Central Office (CO) Calls, Placing

The system provides flexibility in the way each extension user can place outgoing trunk calls.

Class of Service (COS)

Sets various features and dialing options (called items) for extensions.

Clock/Calendar Display

age Waiting Indication This feature provides a message waiting indication when voice mail is used from the Central Office (CO). Code Restriction

Used to limit the numbers an extension user may dial.

Code Restriction-Dial Block

Lets a user temporarily block an extension's Code Restriction. A user would enter a 4-digit personal code to enable/disable this feature.

Code Restriction Override

Lets a user temporarily bypass an extension's Code Restriction. Computer Telephony Integration (CTI) Applications Used to enhance the system with TAPI compatibility and external PC control.

Conference

Allows an extension user to add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The IPK II provides 64 Conference ports and supports up to two 32 party conferences. Conference, Voice Call/Privacy Release Allows extension users in the same work area to join in a trunk conference. Continued Dialing Allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This enables users to dial additional digits to access services like voice mail, automatic banking and Other Common Carriers (OCCs).

Cordless Telephone Connection

Using an AP(R)/AP(A)-R Unit for a DTH/DTR telephone, or an APR/APA-U Unit for a DTU/DTP telephone, a cordless telephone (2500-type) can be connected to a multiline terminal.

Data Line Security

Protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy. This prevents disruption of data transmission when using a modem or facsimile machine.

Delayed Ringing

Allows programmed secondary answering positions to ring on incoming calls after a programmed time.

Department Calling

Enables an extension user to call an idle extension within a preprogrammed department group by dialing the group's pilot number. The system supports 64 department groups.

Department Step Calling

When an extension user calls a member of a department calling group and the called party is busy, the caller can use the Department Step Calling feature to quickly call another member in that group. This eliminates the need for the caller to hang up and place another intercom call if the initial extension is unavailable.

Dial Number Preview

Allows a user with a display-equipped multiline terminal to dial and review a number before the system dials it.

Dial Pad Confirmation Tone

For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key.

Digital Voice Mail

The system is fully compatible with many of NEC's digital voice mail systems.

Direct Inward Dialing (DID)

Allows outside callers to dial system extensions directly.

Direct Inward Line (DIL)

A trunk that directly rings either an extension, a virtual extension or a Department Group. There are 200 available trunks, 64 Department Groups, 256 extensions and 256 virtual extensions.

Direct Inward System Access (DISA)

DISA permits outside callers to directly dial system extensions, trunks and selected features.

Direct Station Selection (DSS) Console

The DSS Console provides a multiline terminal user with a Busy Lamp Field (BLF) and one-button access to extensions, trunks and system features.

Directed Call Pickup

Permits an extension user to intercept a call that is ringing at another extension.

Directory Dialing

Allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing:

SYS - Company (Common) System Speed Dials

SPDg - Department (Group) Speed Dials

STA - Personal Speed Dials

EXT - Co-worker's Extensions

Distinctive Ringing, Tones and Flash Patterns

These features proved provide extension users with audible and visual call status signals.

Do Not Disturb

Blocks incoming calls and paging announcements. Five Do Not Disturb options are available at each extension:

1 = Incoming trunk calls blocked

2 = Paging, incoming Intercom, call forwards and transferred trunk calls blocked

3 = All calls blocked

4 = Incoming call forwards blocked

0 = Do Not Disturb canceled

Door Box

A self-contained intercom unit typically used to monitor an entrance door Each door box has a pair of normally open relay contacts that can connect to an electric door strike. Use these contacts to remotely control the entrance door. The system can have up to eight door boxes. Six chime tones are available.

Drop Key

Used to abandon a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Programmable Function Key. This feature allows the Recall key to be used to provide a hookflash to the PBX or Central Office.

Dterm IP Gateway System

Converts traditional voice traffic and its accompanying signaling for call setup and networking to IP for transport across a managed IP network. The system allows users at branch offices or telecommuters to take advantage of the rich feature set of the company's central site Key Telephone System, as though they were connected locally without loss of functionality.

Dual Line Appearance

Each multiline terminal has two line appearance keys (CALL1 and CALL2) for placing and answering calls.

E-911 Compatibility

Ensures that emergency calls always get through. If an emergency occurs, a user simply goes to any telephone, lifts the handset and dials 911. The system's built-in E911 compatibility places the emergency call even if the user forgets to dial an access code or press a line key.

EliteApps - Interactive Voice Response (IVR)

A software application that accepts a combination of voice telephone input, database information, and telephone keypad selections to provide audio (usually voice) information to callers and databases, place calls, transfer calls, and send e-mail messages.

Elite CallAnalyst

An easy-to-use, graphically oriented software package that allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs.

Facsimile CO Branch Connection

The Electra Elite IPK II system provides branch connection of locally provided facsimile machines to CO/PBX lines.

Flash

Allows an extension user to access certain CO and PBX features by interrupting the trunk loop current.

Flexible System Numbering

Lets you reassign the system's port-to-extension assignments.

Flexible Timeouts

This feature provides a variety of timers in the Resident System Program, which allow the system to operate without initial programming.

Forced Trunk Disconnect

Allows an extension user to disconnect (release) another extension's active outside call. Forced Trunk Disconnect abruptly terminates the active call on the line. This features should only be used in an emergency and when no other lines are available.

Group Call Pickup

Allows an extension user to answer a call that is ringing on another extension within a Pickup Group. There are 64 Call Pickup Groups available.

Group Listen

Permits a multiline terminal user to talk on the handset and have their caller's voice broadcast over the telephone speaker. Group Listen turns off the multiline terminal handsfree microphone so the caller does not pick the coworker's voices during a Group Listen.

Handset Mute

While talking on the multiline terminal handset, a station user can dial a feature code or press the MIC button to mute the transmit speech path.

Handsfree and Monitor

Allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Headset Operation

A multiline terminal user can utilize a customer-provided headset in place of the handset. Hold Allows an extension user to put a call in a temporary waiting state. The caller on hold hears silence or music on hold.

Hotel/Motel

Hotel/Motel services are available in addition to the many features available to business users. Hotel/Motel features include:

Wake Up Call

Single Digit Dialing

A Department Calling Group

Message Waiting

Room-to-Room Calling Restriction

Toll Restriction (When Checked In)

Room Status

Room Status Printouts

DSS Console Monitoring

Do Not Disturb

Flexible Numbering Plan

Hotline

Gives a multiline terminal user one-button calling and transfer to another extension (the hotline partner). There are 512 internal hotline extensions available.

Howler Tone Service

Provides a howler tone when a station remains off-hook after a call is completed, or when a station is off-hook and digits are not dialed in a specified time.

Intercom

Gives extension users access to other extensions. This provides the system with complete internal calling capability.

Handsfree Answerback/Forced Intercom Ringing

Permits an extension user to respond to a voice-announced intercom call by speaking toward the telephone, without lifting the handset

Internal Hub

The HUB(8)-U( ) ETU is an in-skin, fast Ethernet switching hub unit that provides the following basic LAN settings:

VLAN Configuration

Quality of Service

Port Mirroring

IPK II In-Mail

The Elite IPK II In-Mail is a low-cost voice mail solution that mounts onto the CPUII. Its programming is fully integrated with KSU programming. Supports 2 or 4 ports and 8 hours of storage.

ISDN Compatibility

ISDN-BRI Integrated Service

ISDN-PRI

ISDN - BRI/PRI Features

DID Line Service

Calling Line Identification Presentation (CLIP)

Calling Party Number (CPN) Presentation from Station

Enhanced 911 Service with ISDN PRI

Two B-Channel Transfers (ISDN - PRI only)

SMDR Includes Dialed Number

Display Shows Why Caller ID is Not Available

K-CCIS - IP with PVA

This feature provides the benefits and additional feature compatibility of Key-Common Channel Interoffice Signaling (K-CCIS) between multiple systems including NEAX PBX systems connected together over a Data Communication IP Network (Intranet). Voice signals and common signaling data from/to the distant offices are converted into IP Packets and transmitted through the Data IP Network.

Last Number Redial

Allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Line Preference

Determines how a multiline terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference.

Long Conversation Cutoff

For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined length of time. The timer begins when the trunk is seized and disconnects the call after the timer expires.

Meet Me Paging

Allows an extension user to page a co-worker and privately meet with them on a page zone.

Meet Me Paging

Transfer

If a user wants to transfer a call to a co-worker but they do not know where the co-worker is, they can use Meet Me Paging Transfer. The user can page the co-worker and have the call automatically transfer when the co-worker answers the page. Since Meet Me Paging Transfer works with both internal and external paging, a call can be quickly extended to a co-worker anywhere in the facility.

Memo Dial

While on an outside call, Memo Dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad.

Message Waiting

An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing message waiting lamp at the called extension and a steadily lit lamp on the calling extension. Answering the Message Waiting automatically calls the extension that left the indication. Message Waiting ensures that a user will not have to recall an unanswered extension.

Microphone Cutoff

Lets a multiline terminal user turn off their telephone's handsfree or handset microphone at any time. When activated, it prevents the caller from hearing conversations in the user's work area.

Multimedia Conference Bridge

The CNF(16)-U20 ETU is a Multimedia Conference Bridge that is used in the Electra Elite IPK II. This ETU can be configured as an 8-port or 16-port conference bridge. The Multimedia Conference Bridge is configured using an Internet browser. Conferences can be setup to send e-mail notification to each participant.

Multiple Trunk Types

The IPK II supports many different types of trunks in the system: DID, E&M Tie Lines, Loop Start, Ground Start, ISDN BRI, ISDN PRI, and T-1 trunks.

Music on Hold (MOH)

Sends music to calls on hold and parked calls. The music lets the caller know that his call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. The Music on Hold source can be internal (tone) or from an external customer-provided music source, such as a tape deck, receiver, etc.

Name Storing

Extensions and trunks can have names instead of just circuit numbers. These names show on the display of a multiline terminal when the user places or answers calls. A name can be up to 12 digits long, consisting of alphanumeric characters, punctuation marks and spaces.

Night Service

When activated, Night Service mode redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming.

Off-Hook Signaling

This signal is an off-hook ringing over the idle (second) line appearance. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free.

One-Touch Calling

Gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features.

Operator

When an extension user dials "0", calls are routed to a main system operator

OPX (Off-Premise Extension)

Allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone.

Paging, External

With External Paging, a user can broadcast announcements over paging equipment connected to external pagingzones. The Electra Elite IPK II system allows up to eight External Paging zones. Use Combined Paging when you want to simultaneously page into an internal and corresponding external zone.

Paging, Internal

Internal Paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging. Use Combined Paging when you want to simultaneously page into an internal and corresponding external zone.

Park

Places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit. Personal Park allows a user to Park a call at their extension so a co-worker can pick it up. There are 64 Park Orbits available for use. An extension's Class of Service determines whether it will use the normal Park Orbit Recall time or the Extended Park Orbit Recall time.

PBX Compatibility

You can connect your telephone system trunks to Centrex/PBX lines, rather than to Telco trunk circuits. This makes the trunk inputs into the system 500/2500 type compatible Centrex/PBX extensions, rather than Telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.

PC Programming

The IPK II introduces three different methods for programming. The first is via the handset, the second is by PCPro (SAT) and the third by WebPro. PCPro is a Microsoft® Windows® based application. It stems from the SAT application in IPK. It allows the technician/system administrator to download a database from the KTS, make changes, and then upload. New to the IPK II is WebPro. This application is a Web server running on the CPU card of the KTS. No special installation program is required. A user programs the KTS using their standard Web browser.

Power Failure Transfer

Ensures that a customer has access to the Central Office network during a power outage. The DCO/PBX tip and ring are automatically transferred to the tip and ring of a pre-selected single line Single Line Telephone. The single line telephone can function in the system during normal operation or be used during a power failure.

Prime Line Selection Allows a multiline terminal user to place or answer a call over a specific trunk by lifting the handset. The user does not have to first press keys or dial codes.

Private Line

A trunk reserved for a multiline terminal for placing and answering calls.

Programmable Function Keys

Each multiline terminal has Programmable Function Keys, which simplify placing calls, answering calls and using certain features. Depending on your telephone style, you can have either 4, 8, 16 or 32 programmable function keys.

Programming from a Multiline Terminal

Allows system programming to be performed from any display multiline terminal. Pulse to Tone Conversion An extension can use Pulse to Tone Conversion on trunk calls.

Pulse to Tone Conversion lets a user change their extension's dialing mode while placing a call.

Quick Transfer to Voice Mail

Allows a station user to transfer a call directly to the called party's voice mail. The station number can be dialed while performing a screened transfer or during intercom calls.

Redial Key

Users can press the Redial Key to cycle through the last 10 outside numbers dialed. Pressing the # key will redial the number displayed.

Remote (System) Upgrade

With PC programming, the Electra Elite IPK II can be remotely upgraded to a newer version of main system software. The upgrade can be applied immediately or at a scheduled date and time. Remote system upgrade can be done with a TCP/IP, serial, or modem connection.

Repeat Redial

If a multiline terminal user places a trunk call that is busy or unanswered, they can use Repeat Redial to try it again later on. Repeat Redial automatically retries the call until the called party answers. The number of retries is based on system programming. Resident System Program

When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned, including terminal types (e.g. PGD(2)-U10 ADP, DSS Console).

Reverse Voice Over

While on a call, Reverse Voice Over lets a busy multiline terminal user make a private intercom call to an idle co-worker. The idle co-worker can be at a multiline terminal or single line telephone. The busy user just presses a programmed Reverse Voice Over key to make a private call to a specified co-worker. The initial caller will not hear the Reverse Voice Over conversation. The private intercom call continues until the Reverse Voice Over caller presses the key again. The initial call can be an outside call or an intercom call.

Ring Groups

Determines how trunks ring extensions.

Ringdown Extension, Internal/External

With a Ringdown Extension, a user can call either another extension, outside number, or Abbreviated Dialing number simply by lifting the handset. The call automatically goes through; there is no need for the user to dial digits or press additional keys.

Room Monitor

Lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it's left unattended.

Room Monitor for Single Lines

This option enables you to monitor the room status through your single line telephones.

Save Number Dialed

Allows an extension user to save their last outside number dialed and easily redial it later on. The system remembers the digits regardless of whether the call was answered, unanswered or busy.

Secondary Incoming Extension (SIE)

Incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/Tie/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.

Secretary Call (Buzzer)

Lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have multiline terminals with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension's buzzer key. The called user can respond by placing an itercom call to the calling party. The called extension's buzzer key continues to flash and the splash tone is heard until either user cancels the Secretary Call.

Secretary Call Pickup

Lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker's telephone ring or voice-announce theirs instead. Secretary Call Pickup is a simplified type of Call Forward with Follow Me for employees who work closely together.

Selectable Display Messaging

An extension user can select a preprogrammed Selectable Display Message for their extension. Display multiline terminal callers see the selected message when they call the user's extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message "GONE FOR THE DAY". Any display multiline terminal user calling the extension may hear a DND signal and then see the message. An extension user can add digits for date, time or telephone number after messages 1-8 and 10 (up to 24 characters). For example, an extension user could select the message "ON VACATION UNTIL" and then enter the date.

Selectable Ring Tones

An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls.

Serial Call

A method of transferring a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users.

Single Line Telephones, Analog 500/2500 Sets

The system is compatible with 500 type (Dial Pulse) and 2500 type (DTMF) analog single line telephones (SLTs).

Single Line Telephone (SLT) Adapter

Allows a port of an ESIB(8)-U( ) or ESIE(8)-U( ) ETU to support a Single Line Telephone. A Single Line Telephone can be connected to the ESIB(8)-U( ) ETU using the SLT Adapter and 2-wire cable.

Softkeys

Each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone's advanced features because the function of the softkeys change as the user processes calls.

Speed Dial - System/Group/Station

Gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. There are three types of Speed Dialing: System, Group and Station. All co-workers can share the System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing numbers are available only at a user's own extension. The system has 2000 Speed Dialing bins that you can allocate between System and Group Speed Dialing. A maximum of 65 Speed Dialing Groups are available. Each Speed Dialing bin can store a number up to 24 digits long.

Station Add-On Console

Functions with a multiline terminal to provide an additional 16 DSS/BLF keys. The Busy Lamp Field status is shown by icons for each station or feature. This console also has an additional 100 programmable speed dials that are separate from the System or Station Speed dials.

Station Hunt

After calling a busy extension, a call will immediately hunt to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another intercom call if the first extension called is unavailable.

Station Message Detail Recording (SMDR)

Provides a record of the system's trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device

Station Name Assignment - User Programmable

Allows a user to program the Station Name for their telephone extension or any extension within the system. The name is displayed on the multiline terminal's LCD when an intercom or K-CCIS call is placed.

Station Relocation

Allows a station to be moved from one location to another, without having to reprogram the station data. The station's features and extension number are the same after it is moved to the new location.

Synchronous Ringing

Synchronizes CO/PBX incoming ringing with the incoming ringing pattern from a Central Office.

T1 Trunks (with ANI/DNIS Compatibility)

The T1/PRI Interface ETU gives the system T1 trunking capability. You can program each T1/PRI ETU for any combination of the following trunks:

CO loop start

CO ground start

Direct Inward Dialing

Tie lines

Tandem Ringing

Allows an extension user to have two telephones with one telephone number. For example, extension 105 (the master telephone) sets Tandem Ringing with extension 106. When extension 105 receives an incoming call, both extensions 105 and 106 ring. Callers would dial the master extension number (extension 105 in this example). A multiline terminal must be paired with either a single line telephone or a Wireless - DECT handset; whereas, a single line telephone must be paired with another single line telephone or Electra Elite IPK II Wireless extension. Neither can be paired with a another multiline telephone.

Tandem Trunking (Unsupervised Conference)

Allows an extension user to join two outside callers in a Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an unsupervised conference.

Tone Override

The multiline terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the override.

Prevent Recall of Transferred Call

The Class of Service program has an option that will allow you to prevent a transferred call from recalling the originating extension if the call is not answered.

Transfer Key Can Place Call on Hold

While on a call, and the Transfer key is pressed, the call will be placed on hold.

Trunk Group Routing

Sets outbound call routing options for users who dial the Trunk Group Routing code (9) for trunk calls. Calls are routed in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group. There are 100 available Trunk Groups and 100 Routes.

Trunk Groups

Lets you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an access code plus the group number. There are 100 available Trunk Groups and you set the access order in trunk group programming. Using Call Appearance (CAP) Keys give an extension user more available function keys, since the user does not need a separate line key for each trunk.

Trunk Queuing/Camp-On

Permits an extension user to queue (wait in line) on hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later. Trunk Queuing lets the caller know when the call can go through. With Trunk Camp On, an extension user can queue (wait in line) off-hook for a busy trunk or trunk group to become free. The caller connects to the trunk when the trunk becomes free.

Unified Messaging

The EliteMail CTI LX and EliteMail CTI LX Lite Voice Processing systems, using the Electra Elite IPK II system and a Local Area Network, provide Unified Messaging services for voice, fax and e-mail messages with access at either the desktop PC or the telephone. Unified Messaging lets the PC control telephone calls and information about each inbound and outbound call.

Uniform Call Distribution

With Uniform Call Distribution (UCD), an extension user can call an idle extension within a preprogrammed UCD Group / Department Group (64 Department Groups available) by dialing the group's pilot number.

Uniform Numbering Network

Allows multiple or compatible systems to be connected in a network using tie lines. A station user can dial a system number and a station number (open numbering) or dial the station number only (closed numbering) to access any station.

Universal Slots

The IPK II has eight universal slots, and up to three cabinets can be installed. The system uses the same KSU for the basic and expansion cabinets to support up to 24 Universal Slots.

User Programming Ability

A station user can perform programming functions. Abbreviated Group Dialing and Function Keys are just two features programmable from a station.

Virtual Extensions

Available software extensions on the Basic and Expanded Port Packages. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations, and be used for outbound access. Up to 256 CAR/VE keys are provided.

Voice Over

Lets a user interrupt a busy station user that is on another call. With Voice Over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the Voice Over can respond to the interrupting party without being heard by the original caller.

Volume Control

Each multiline terminal user can control the volume of incoming ringing, splash tone, paging, background music, handsfree and handset. Multiline terminals consolidate all adjustments into the volume buttons. Pressing the VOLUME arrows will adjust the volume level for whichever feature is active (outside call, ICM, ICM ringing, paging, etc.). Pressing these keys when the telephone is idle will adjust the contrast level of the telephone's display. The users should set the volumes for their most comfortable levels.

Warning Tone For Long Conversation

The system can broadcast warning tones to a trunk caller advising them that they have been on the call too long. The outside caller does not hear the warning tones.

BROCHURES

IPK II Brochure

IPK II 2U Data Sheet

IPK II Desktops Brochure

IPK II LX Mail Data sheet.

IPK II InMail Voice Mail Data Sheet

IPK II InACD Call Distribution Data Sheet

IPK II Hotel-Motel Data Sheet

IPK II PC ASSISTANT Data Sheet

IPK II PC Attendant Datasheet

MobileConneX Datasheet

IPK II Networking Data Sheet

IPK II Conference Bridge Data Sheet

Conference Max Tabletop Conference Phone Data Sheet
http://www.natgtelecom.com/Brochures/790300_EE_IPK_II_Brochure.pdf

USER GUIDES

Interactive Telephone User Guide IPK II Multiline Telephone User Guide

IPK II Single Line Telephone User Guide

IPK II Attendant User Guide

EliteMail LX User Guide

System Implementation Policy

Pratt Communications' philosophy is that the satisfaction with your company's chosen telecommunications purchase is largely due to proper system design, efficient system conversion, and complete user training. As such, you can expect the following schedule to be implemented to ensure your complete satisfaction:

A Pratt Communications professional will complete a comprehensive pre-field evaluation to determine your exact system needs and chosen feature selections, including recommendations where appropriate

Your equipment will be ordered and your system will be custom built upon its arrival Your phone system will be set up to your exact specifications in our shop and be "Burned In" to fully test its features and components. WHEN YOUR SYSTEM IS DELIVERED, IT IS A FULLY TESTED, COMPLETELY PROGRAMMED PIECE OF EQUIPMENT

Pratt Communications believes training is extremely important and will train Company Personnel in the use of all the features and options chosen on the system. Thereafter, Pratt Communications is available to Company supervisors to answer questions. A follow-up class will be held 2-4 weeks after initial training to answer questions and provide any additional clarification or training needed.